ICT SERVICES STATUS
Update - We are continuing to work on a fix for this issue.
Sep 18, 10:39 BST
Identified - This copier is currently out of action for all printing and copying. The issue has been identified by Itec and a part is on order from Canon to be fitted as soon as possible
Sep 18, 10:38 BST
Common Services Partial Outage
Internet services   Operational
Print and Copy   Partial Outage
College Website   Operational
Parent Evening System   Operational
Moodle   ? Operational
Remote Access System   ? Operational
Central Resources Library   ? Operational
My Documents   ? Operational
Cash loader   ? Operational
Online payments   ? Operational
Office 365 ? Operational
Email   Operational
Office Online   ? Operational
OneDrive   ? Operational
Microsoft Teams   ? Operational
Administration systems ? Operational
Telephony   ? Operational
SIMS services   ? Operational
Schoolcomms   Operational
Room Bookings   Operational
Finance system   ? Operational
FinanceHelp   ? Operational
Maintenance   ? Operational
Helpdesk   ? Operational
GeneralAdmin   ? Operational
Impero   Operational
Door Access System   ? Operational
Networking infrastructure Operational
Wireless   Operational
Switching and cabling   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Firewall update Sep 19, 01:00-01:15 BST
There is more essential maintenance required on our firewall as it is a staged process. This will mean that there is no external access to systems from 1.00am to 1.15am on 19/9/2018
Posted on Sep 18, 09:52 BST
Past Incidents
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 01:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 BST
Scheduled - There is essential maintenance required on our firewall. This will mean that there is no external access to systems from 1.00am to 1.15am on 18/9/18
Sep 17, 12:16 BST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - The provider has identified and fixed their mail flow issue, so emails to the Finance system should be flowing inbound and outbound as normal. A lot of updates and emails were sent after being advised not to, so if updates and emails aren't received or sent, that'll be why.
Sep 13, 22:41 BST
Investigating - Emails sent today to FinanceHelp have not been reaching the Finance Help system although these have been successfully sent from our mail systems and filters. I have contacted the provider who will investigate their issue. Any urgent Finance related work should not be emailed to FinanceHelp until this is resolved. Finance staff will need to consider this when updating tickets as emails will not be received by the requester until this is resolved as well. It would appear that their systems cannot send or receive any of our emails.
Sep 13, 14:22 BST
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.

Sep 4, 2018
Resolved - This has now been resolved and power restored to the affected areas in Science
Sep 4, 17:15 BST
Identified - Due to electrical work being done, there is partial outages of power in the block. This will affect network access such as wireless, printing and telephony. An electrician expects it to be operational sometime tonight or on Tuesday morning.
Sep 3, 16:03 BST