tag:status.clystvale.org,2005:/historyICT Status - Incident History2024-03-28T02:49:43+00:00ICTtag:status.clystvale.org,2005:Incident/203597912024-04-02T15:00:00+01:002024-03-26T10:25:48+00:00Potential disruption to all IT services 3pm to 4pm<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>15:00</var> - <var data-var='time'>16:00</var> BST</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:25</var> GMT</small><br><strong>Scheduled</strong> - There are some IT failover tests being done and if the failovers are not successful, there could be disruption to all IT services. This shouldn't occur, but it could, hence the need to test new systems for resilience out of core times. Office 365 services will work from home if accessing directly, ie not through remote access.</p>tag:status.clystvale.org,2005:Incident/201285422024-03-18T23:04:00+00:002024-03-18T23:04:00+00:00Remote access unavailable (from outside of the College network)<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:04</var> GMT</small><br><strong>Resolved</strong> - Access to the network remotely appears to be resolved. IF you still have issues connecting, please download the remote file and try to connect - <br />https://supportcvcc.clystvale.org/en/knowledgebase/article/connecting-to-remote-access-system-mywork<br /><br />Apologies for the inconvenience, but nothing was changed except the firewall was copied to another firewall!</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:27</var> GMT</small><br><strong>Update</strong> - Apologies, this is still being investigated. Access to the remote system within the College network is still possible for printing, documents and 365 etc.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:07</var> GMT</small><br><strong>Investigating</strong> - Currently, external access to the remote access system is not allowing connections. It is fine when connecting to the system from inside school, so those staff and students who use it for printing and document access, should be unaffected.</p>tag:status.clystvale.org,2005:Incident/202328432024-03-14T17:15:57+00:002024-03-14T17:15:57+00:00Internet, Email, Edulink, SIMS, other IT systems unavailable<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:15</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:21</var> GMT</small><br><strong>Scheduled</strong> - There is a requirement for a partial outage of internet reliant systems between 4.15pm and 5.15pm on Thursday 14th March for essential firewall and failover changes.<br />For staff on site, systems affected will be internet, email, SIMS, Edulink, OneDrive, CPOMS, EveryHR to name a few. Access to network related data should be unaffected. Access from home to these services should be unaffected too.<br /><br />It should be a few short outages (3-4 mins each) but, when those will be, is difficult to schedule, accurately.<br /><br />This cannot be done out of office hours as external support is required, but it is out of core College hours. <br /><br />Apologies for the inconvenience.</p>tag:status.clystvale.org,2005:Incident/200876432024-02-28T17:15:57+00:002024-02-28T17:15:57+00:00Internet, Email, Edulink, SIMS, other systems unavailable<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:53</var> GMT</small><br><strong>Update</strong> - This is not yet completed. I am hoping it is completed before 5.20</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:52</var> GMT</small><br><strong>Scheduled</strong> - There is a requirement for a partial outage of internet reliant systems at between 4pm and 4.30pm on Wednesday 28th February for essential firewall changes.<br />Systems affected will be internet, email, SIMS, Edulink, OneDrive, CPOMS, EveryHR to name a few. Access to network related data should be unaffected.<br /><br />Sincere apologies for the short notice</p>tag:status.clystvale.org,2005:Incident/198923422024-02-12T16:01:00+00:002024-02-12T16:01:01+00:00All IT systems down for planned maintenance<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:17</var> GMT</small><br><strong>Scheduled</strong> - As notified via email, all IT systems will be unavailable from 9.30am to 4pm on Monday 12th February (Half Term) for essential maintenance and migrations. An email will be sent once the systems are back up and stable.<br /><br />Note: It will be technically possible to access various systems during this time, but there will be the risk of losing data, as the systems will be up and down throughout the day. <br /><br />Apologies for any inconvenience.</p>tag:status.clystvale.org,2005:Incident/198298462024-01-26T09:38:28+00:002024-01-26T09:38:28+00:00SIMS not working which may also affect Edulink too...<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:38</var> GMT</small><br><strong>Resolved</strong> - SCOmis have advised that the SIMS service is now fully operational after the outage. Edulink should be operating as usual now as well as they are connected.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:19</var> GMT</small><br><strong>Investigating</strong> - Message from Scomis - who provide our SIMS:<br /><br />Scomis Service Status Update<br />Service Name: Hosted Applications<br />Current Status: Red - Severely Impacted/Non-operational<br />Summary: Hosted Application Service Impacted<br />SIMS may not work within the Scomis Hosted Application. <br />See all previous updates - http://status.scomis.org/status/3DF91D9E-41D6-A8AB-29B1-A966DA64EACD<br />You are receiving this email because you supplied your email address/mobile number at our website. You may change your subscription at any time by visiting http://status.scomis.org/<br /><br />Email Generated at 2024-01-25 03:14:03pm</p>tag:status.clystvale.org,2005:Incident/197926442024-01-22T14:57:42+00:002024-01-22T14:57:42+00:00Wifi and computer issues around Library, Hall, Reception, Dance studio<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:57</var> GMT</small><br><strong>Resolved</strong> - These issues have now been resolved. Apologies for the lack of an update until now. If you are still experiencing connectivity around these areas, please reboot first, then log an IT helpdesk request.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:37</var> GMT</small><br><strong>Identified</strong> - A network switch in G1 has died over the weekend which has meant that some wireless and some computer connections are not available until resolved. An update will follow at 11.30am</p>tag:status.clystvale.org,2005:Incident/189684832023-11-07T10:17:06+00:002023-11-07T10:17:06+00:00Cashless Catering Balance Reader - no fingerscanning function<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:17</var> GMT</small><br><strong>Resolved</strong> - Engineer visited and replaced the balance reader - so finger scanner, card reader and PIN function all working now to check balances</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:24</var> GMT</small><br><strong>Identified</strong> - The balance reader by the Giraffe House is working, but only for cards and PIN numbers. Unfortunately the fingerscanning function isn't working currently - have reported this and we're awaiting an engineer to attend. Students/Staff with only finger prints for cashless catering should be able to check balances online/via the app/or at any of the tills if needed</p>tag:status.clystvale.org,2005:Incident/188119972023-10-16T12:44:55+01:002023-10-16T12:44:55+01:00Room bookings login<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:44</var> BST</small><br><strong>Resolved</strong> - It appears that the Room Booking system login authentiction issue has been resolved.<br /><br />Any issues, please raise with the IT helpdesk. Thanks.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:21</var> BST</small><br><strong>Update</strong> - The issue is at the provider end and they are investigating.<br /><br />Viewing bookings should be fine using https://help.clystvale.org<br />If you urgently need to book a room for today or tomorrow which is showing as free, please email reception with the booking details and this can be added, as admins are able to login.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:59</var> BST</small><br><strong>Investigating</strong> - There is an issue logging into the Room Booking system as a user. Viewing bookings should be fine using https://help.clystvale.org<br />If you urgently need to book a room for today or tomorrow which is showing as free, please email reception with the booking details and this can be added, as admins are able to login. The issue is being investigated. Apologies for the hassle.</p>tag:status.clystvale.org,2005:Incident/186194732023-10-16T10:54:27+01:002023-10-16T10:54:27+01:00IT2 Aircon not working<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:54</var> BST</small><br><strong>Resolved</strong> - This will be resolved by Maintenance dept at some stage. All the computers are working</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:16</var> BST</small><br><strong>Identified</strong> - The aircon in IT2 is not working currently. A Bartorelli engineer has visited and suspects there is a leak in the gasing system. This will entail degassing the unit, pressure testing, finding the leak and repairing it or replacing the whole aircon unit depending on what they find. Whichever option is pursued, this will take quite a while to do and not really feasible to do during term-time with students around, it will therefore will have to wait until Oct half-term at the earliest.</p>tag:status.clystvale.org,2005:Incident/184782412023-09-22T10:04:35+01:002023-09-22T10:04:35+01:00Room Booking system<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>10:04</var> BST</small><br><strong>Resolved</strong> - Last update: The room booking system can still be logged into and used as normal by everyone. Some users might still experience slow performance when navigating and using the system which they are still trying to resolve, but it's been usable for 2 days now.<br /><br />Important: If you booked a room through Mikaela in Reception, please check your booking is on the system to ensure it is actually booked. It should be, but please check to avoid issues.<br /><br />Please log any issues with the IT helpdesk as any issues now will be treated as a separate issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:50</var> BST</small><br><strong>Update</strong> - The room booking system can be logged into and used as normal by everyone. Some users might still experience slow performance when navigating and using the system which they are still trying to resolve.<br /><br />Important: If you booked a room through Mikaela in Reception, please check your booking is on the system to ensure it is actually booked. Mikaela has booked these on the system, but it has been a bit mad, so it's prudent to check prior to your lesson/meeting to avoid issues.<br /><br />Please log any issues with the IT helpdesk.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:16</var> BST</small><br><strong>Update</strong> - It appears the room booking system can be logged into and used as normal, but there is slow performance when navigating and using the system which they are trying to resolve.<br /><br />Please log any issues with the IT helpdesk. Hopefully it will improve going forward and not regress again.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:43</var> BST</small><br><strong>Identified</strong> - The booking system is still having issues and logging into the system is very slow, or not possible. Their update states -<br /><br />Update - We are continuing to work on the slow performance of Room Booking. The booking error in relation to timetable imports is being worked on at present and admins will be seeing a short time out, this is in place to mitigate performance issues.<br /><br />Please continue to book rooms as per Ann H email:<br />"Until further notice, if you need to book a room please check that it is free and if so email reception@clystvale.org and Mikaela will check in the diary to see if it is still free and will reserve it for you. If it has already been booked, Mikaela will let you know".</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:51</var> BST</small><br><strong>Monitoring</strong> - The Room booking system appears to be working now and TES say they are monitoring the system for stability. Some test bookings have been successful. Please try again and if you encounter any issues, please email the IT helpdesk. Hopefully, the next update will be even more positive.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>09:15</var> BST</small><br><strong>Update</strong> - Issues continue for the room booking system. As per AH email please do the following to book a room. At present, the system is not viewable either, so it's very inconvenient for everyone.<br />"Until further notice, if you need to book a room please check that it is free and if so email reception@clystvale.org and Mikaela will check in the diary to see if it is still free and will reserve it for you. If it has already been booked, Mikaela will let you know".</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:29</var> BST</small><br><strong>Update</strong> - There seems to be improvement in the service. YOu can now view bookings easily, can login, but bookings can't be made. I suspect there are thousands of syncs from various systems which are going on, hence the no booking. But there is more hope now....</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:09</var> BST</small><br><strong>Update</strong> - The issues seem to be getting worse, so still no booking system available. As per AH email yesterday, please continue to use this workaround until they resolve the issue. Their systems status page is here - https://status.schoolcloud.co.uk/</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:34</var> BST</small><br><strong>Update</strong> - The booking system is still unavailable to us. The company's status page shows the booking system is operational, but it's not, so have chased again for an update. Appreciate that this is a major pain for a simple task of booking rooms and have relayed this to them. Apologies, but it's a rare occurrence as previosuly mentioned.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:37</var> BST</small><br><strong>Update</strong> - The room booking issue continues with the provider doing all they can to resolve this issue. This is rare as their platform has been extremely reliable for a number of years. Further updates will be given when known. Apologies for the inconvenience.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:38</var> BST</small><br><strong>Identified</strong> - TES did an update to the system between 5am and 9am this morning and there seems to be issues accessing the Room Booking system for users and admins after this time.</p>tag:status.clystvale.org,2005:Incident/174396032023-06-04T17:46:18+01:002023-06-04T17:46:18+01:00All IT systems migration Half Term<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> BST</small><br><strong>Completed</strong> - Cashless catering has not been migrated but is now back on line. Any problems, please reboot your computer before raising a helpdesk ticket as it will solve any unusual connectivity issues which this week's migrations will have caused to some.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:43</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:42</var> BST</small><br><strong>Update</strong> - Cashless Catering system is currently being migrated and is not available to synchronise staff and parent payments made online. This will not affect the payments and when it is back online, the sync will update any payments made since any last payment. While the whole migration wasn't as successful as intended, all other IT systems are available.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:30</var> BST</small><br><strong>Update</strong> - More core services are now working after being migrated. The remaining systems below remain unavailable or will be imminently.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>07:56</var> BST</small><br><strong>Scheduled</strong> - The migrations are still ongoing. Access to most systems are available except the services listed below. The most significant systems which are still affected are printing/Edulink/My Documents but these will be coming online as soon as possible and I will update here. Thanks</p>tag:status.clystvale.org,2005:Incident/173272202023-06-01T15:26:17+01:002023-06-01T15:26:17+01:00Telephony system unavailable during half term<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> BST</small><br><strong>Completed</strong> - The phone system has been migrated successfully. There are a few changes to the operation when dialling out, but I will email an update specifically regarding this to staff as soon as possible.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>10:32</var> BST</small><br><strong>Scheduled</strong> - The phone system will be down for a period of 1 hour between 9am and 3pm. This is to migrate our current ISDN connection with BT to SIP lines. We cannot specify the exact period of time that this outage will occur as there are many providers involved in this switchover.</p>tag:status.clystvale.org,2005:Incident/173626442023-05-31T17:00:20+01:002023-05-31T17:00:20+01:00All IT system migrations Half Term<p><small>May <var data-var='date'>31</var>, <var data-var='time'>17:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:09</var> BST</small><br><strong>Update</strong> - Certain migrations are taking more time than expected due to some issues and sizes of data stores. Some planned server moves weren't completed yesterday so these will roll forward. I will provide updates when timings change.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:19</var> BST</small><br><strong>Scheduled</strong> - On Wednesday of half term, the following services will be down and unavailable. This is for system migrations and upgrades:<br />I suggest that if you need files in the the below locations during this period, it might be prudent to save them to OneDrive where they can be accessed and worked on.<br /><br />Systems unavailable on Wednesday 31st May<br />-- http://www.clystvale.org – College website<br />-- Impero<br />-- BookingPro (External Lettings)<br />-- https://help.clystvale.org<br />-- All Helpdesks (HR, Admin, IT, Maintenance)<br />-- Cashless - Catering system<br />-- Door entry system – SALTO (will work, but can’t be altered!)<br /><br /><br />There will be more disruptions on Thursday and Friday which will be updated here the week. Apologies for any inconvenience.</p>tag:status.clystvale.org,2005:Incident/173625822023-05-30T17:01:17+01:002023-05-30T17:01:17+01:00All IT system migrations Half Term<p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:01</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>09:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:14</var> BST</small><br><strong>Scheduled</strong> - On Tuesday of half term, the following services will be down and unavailable. This is for system migrations and upgrades:<br />I suggest that if you need files in the the below locations during this period, it might be prudent to save them to OneDrive where they can be accessed and worked on.<br /><br />-- PSF – Finance and HR P drive and PSF system<br />-- Edulink<br />-- All printing and copying<br />-- Student and Staff My Documents<br />-- F drive – Central Resources – Public and Private folders<br />-- Remote Access from Home (remote.clystvale.org)<br />-- Wireless access in College (RADIUS and CA servers)<br /><br />There will be more disruptions on Wednesday and throughout the week. Apologies for any inconvenience.</p>tag:status.clystvale.org,2005:Incident/165344772023-03-21T09:53:56+00:002023-03-21T09:53:56+00:00Some Core IT services unavailable<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:53</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved. Please raise any issues with the IT helpdesk as systems should be functioning as normal now. Thanks.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:14</var> GMT</small><br><strong>Monitoring</strong> - The primary issue has been identified and a workaround has been implemented so most systems are now working. There are a few services which will not be available until the power outage reversal has been done and the systems are back online. I will provide an update when there are any changes to this. Thanks for your support.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:05</var> GMT</small><br><strong>Update</strong> - https://help.clystvale.org is now available. The other issues persist but are being worked on. Edulink is accessible to some but please wait for an update stating it is ok to use as the data might not be processed as expected.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:15</var> GMT</small><br><strong>Investigating</strong> - Due to an issue when returning the system services to normal after the planned power outage, there are reduced IT services until resolved. All staff, students and parents will be affected by Edulink not running. Absences will need reporting via email. See www.clystvale.org. Other services are no PSF, and no access to the network My Documents. We are working very hard to resolve the issues.</p>tag:status.clystvale.org,2005:Incident/164736492023-03-16T21:00:16+00:002023-03-16T21:00:16+00:00All IT systems down for power switchover<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:40</var> GMT</small><br><strong>Scheduled</strong> - As per newsletter, the National Grid are making some changes to the power distribution in the area, and we need to power everything down to avoid potential issues when power is running on a generator. The whole IT infrastructure will be turned off at 5.30pm and once generator power is stable, the IT systems will be powered back up again. This takes quite some time, so a return of IT systems is estimated at around 9pm, if not sooner hopefully. System which are cloud hosted can still be accessed outside of the College, such as email, Teams, SIMS, etc, so most of the restrictions are in the College.</p>tag:status.clystvale.org,2005:Incident/164197142023-03-15T18:15:08+00:002023-03-15T18:15:09+00:00Printing and copying unavailable for 45 mins<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:21</var> GMT</small><br><strong>Scheduled</strong> - There will be no facility to print, scan or photocopy between 5pm and 5.45pm on Wednesday 15th March due to required upgrade to patch a security vulnerability. Services should be resumed once completed.</p>tag:status.clystvale.org,2005:Incident/163314752023-03-10T14:31:39+00:002023-03-10T14:33:47+00:00Wireless issues<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:31</var> GMT</small><br><strong>Resolved</strong> - There have been no further reports of these types of issues, so the fixes seem to have stabilised the connectivity and reconnections issues. Any reported issues will be dealt with in isolation unless there is an increase in reported issues. Apologies for the inconvenience caused, but it was out of our hands.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:37</var> GMT</small><br><strong>Update</strong> - There have been no reports today of any issues reconnecting staff laptops, so I will continue to monitor this until the end of the day on Thursday and will provide an update then.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the issue of some staff laptops not reconnecting when returning to their originating room. Please log any related issues with the ithelpdesk so we can gauge whether the fix is successful. Apologies to those affected.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:26</var> GMT</small><br><strong>Update</strong> - The BYOD issue should be resolved after the config reversal over the weekend, but we are still experiencing some issues for a few random staff laptops where they cannot connect again when going back to their usual room. If they move the laptop outside of the room, it will connect again, so it seems the connection can't be made on the originating wireless access point. This is being investigated by the provider, but as yet, there is no update. Apologies for the inconvenience.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:31</var> GMT</small><br><strong>Update</strong> - A configuration update, which was pushed out to the wireless access points last night, will be reverted back overnight tonight. Whilst this should fix the issues experienced today with BYOD devices, it will bring back the issues of some staff laptops not reconnecting when returning to their offices and a small core of BYOD devices unable to connect in their office. This is still being investigated and apologies for the inconvenience.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:08</var> GMT</small><br><strong>Investigating</strong> - There are new issues for some staff and students who use the BYOD network after some configuration changes overnight to try and resolve some sporadic problems for a few staff. Some existing BYOD keys are not working, nor are new BYOD keys. This doesn't affect everyone, but why that is the case is unknown. This is being investigated as a matter of priority.</p>tag:status.clystvale.org,2005:Incident/122995882022-10-19T11:33:58+01:002022-10-19T11:33:58+01:00SIMS issue<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:33</var> BST</small><br><strong>Resolved</strong> - A report that was being run in SIMS went rogue and hogged all the SIMS server resources. This has been terminated now by SCOmis and has since been run successfully, and staff can now log into SIMS successfully again. Thanks.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Investigating</strong> - There is currently a SIMS issue as some staff are unable to connect and login successfully. It has been raised with SCOmis and we are waiting for an update</p>tag:status.clystvale.org,2005:Incident/119660532022-10-13T15:15:00+01:002022-10-13T17:40:36+01:00All IT system outage<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:15</var> BST</small><br><strong>Resolved</strong> - Due to a very short power cut, then a sudden spike when power returned, the IT infrastructure power has been tripped. We can usually accommodate this type of outage. Apologies for the hassle caused.</p>tag:status.clystvale.org,2005:Incident/91271562022-01-27T14:12:03+00:002022-01-27T14:12:03+00:00Printing from Staff Laptops issue<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:12</var> GMT</small><br><strong>Resolved</strong> - So printing issues should be resolved now following a few changes on the server<br /><br />But if you're still having problems printing, please try a restart in the first instance and then Helpdesk it if still can't</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:06</var> GMT</small><br><strong>Update</strong> - Work is still ongoing to resolve the print issues for affected users and is being treated as the highest priority. Apologies for the issues, but the resulution involves complex changes which, if done incorrectly, can affect the whole network, not just printing. An update will follow in due course.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:35</var> GMT</small><br><strong>Update</strong> - Printing issue still ongoing for the majority of people - please continue to use the Web Print workaround as detailed previously if you need to print and the normal method isn't working<br /><br />There were a few changes made yesterday so making some progress towards getting it resolved and back to normal - we will keep you updated with any developments</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:05</var> GMT</small><br><strong>Identified</strong> - There is an issue with printing from staff laptops - including printers saying they're offline (when they're not) or a message showing "Windows cannot print due to a problem with the current printer setup"<br /><br />We think this is to do with Microsoft Windows updates on both the server and the individual laptops + printer drivers<br /><br />If you're seeing a message 'Driver Update Needed' when trying to print - try clicking print, install driver update, and some have had success printing this way<br /><br />A short-term workaround is this (though currently can only print pdf format files):<br />You'll need to save what you need to print as a pdf initially - file > save as > change file format to PDF > click Save<br />then go here: http://vm-papercut:9191/user <br />Login with your usual school username & password<br />Then go to Web Print > Submit a Job > select printer (a few key ones should be available) then green button to continue > select budget/copies & green button to continue > drag/upload pdf file then green button to complete</p>tag:status.clystvale.org,2005:Incident/91358542022-01-24T15:49:18+00:002022-01-24T15:49:18+00:00Edulink unavailable again<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:49</var> GMT</small><br><strong>Resolved</strong> - It appears that SCOmis have resolved the issue as Edulink and other VPN issues have been stable over the weekend period.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:47</var> GMT</small><br><strong>Monitoring</strong> - Edulink is now back up and running. Please be aware that access to SIMS via Edulink could be sporadic as we have experienced. I will keep this status open this time and update when it's proven to be stable. Apologies again, but it's not our issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:33</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:27</var> GMT</small><br><strong>Identified</strong> - Apologies, Edulink is unavailable again. This is not at our end and is at SCOmis end so we are in their hands for a resolution. Currently they are investigating the issue. <br /><br />If you're having issues with Edulink please try accessing SIMS via the Hosted Application main way instead.</p>tag:status.clystvale.org,2005:Incident/91344152022-01-21T12:08:48+00:002022-01-21T12:08:48+00:00Edulink Issues<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:08</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:06</var> GMT</small><br><strong>Monitoring</strong> - The connection between SIMS and Edulink has been reestablished. The connection will be monitored for stability throughout the day. Apologies for more inconvenience today.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:31</var> GMT</small><br><strong>Investigating</strong> - Edulink may be intermittent this morning - currently investigating<br /><br />If you're having issues with Edulink please try accessing SIMS via the Hosted Application main way instead</p>tag:status.clystvale.org,2005:Incident/84017802021-11-08T08:20:00+00:002021-11-08T08:20:00+00:00SIMS not working this morning<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:20</var> GMT</small><br><strong>Resolved</strong> - Scomis say SIMS should all be working fine now</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> GMT</small><br><strong>Update</strong> - It's obviously a serious issue as Scomis have now replied with:<br />"Please accept our continued apologies as the service will not be operational for the remainder of the working day. We are working with our storage vendor on a resolution to fix the underlying cause. Please be reassured that your data remains safe and secure. If you have an urgent safeguarding issue please contact the service desk. A further update will be sent as soon as users are able to login. "<br />Fingers crossed it'll hopefully be back for Monday...</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> GMT</small><br><strong>Update</strong> - Scomis are now saying "continuing to work on this with our storage vendor, a problem has been identified and remediation steps are in progress. Please accept our continued apologies for this interruption to service. A further update will be sent as soon as users are able to login"<br /><br />Seems like they're making some progress though still no timescales - next update from Scomis due at 1pm</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:40</var> GMT</small><br><strong>Identified</strong> - So Scomis are aware there's a problem - one of their servers had a storage issue at 7:45am this morning and their infrastructure team are currently looking into it - unfortunately they aren't able to give any timescales but they said they'd let us know when its back up and running</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:33</var> GMT</small><br><strong>Investigating</strong> - There is currently an issue with logging into SIMS this morning - it seems to be a whole school issue affecting many users so it may well be something at Scomis's end rather than us. Edulink appears to be working although occasionally going slowly</p>