Resolved -
The sign-in/out app issue was a false positive, but the write back to Bromcom was the issue which affected Attendance mostly. The syncing marks from Inventry to Bromcom has been resolved and their support have issued the below.
Firstly, please accept our sincere apologies for the inconvenience caused regarding the late marks not writing back to Bromcom.
We’re pleased to confirm that the Cloud Bromcom connection is now working as expected, and writebacks have been successfully restored.
Following our investigation, it appears the issue was related to how our infrastructure reacted to the outage the day prior from Bromcom. We are carrying out a full internal review to confirm the root cause and to ensure improvements are put in place so this can be handled more effectively going forward.
We completely understand how important reliable writeback functionality is for your daily operations, and we are very sorry for the disruption this may have caused.
If you notice anything further or would like us to double-check the sync from your side, please do not hesitate to let us know — we’ll be more than happy to assist.
Mar 2, 12:37 GMT
Identified -
There is an issue with signing in using the Inventry app on mobile devices. It has been reported and it is a system wide issue affecting other customers, not just us. Please sign in/ out using Reception or Post 16 consoles until resolved. Apologies for the inconvenience.
Feb 27, 12:30 GMT