ICT Status

ICT SERVICES STATUS

All Systems Operational

Common Services Operational

Internet services Operational

Print and Copy Operational

College Website Operational

Parent Evening System Operational

Moodle Operational

Remote Access System Operational

Central Resources Library Operational

My Documents Operational

Cash loader Operational

Online payments Operational

Audio Visual Operational

Office 365 Operational

Email Operational

Office Online Operational

OneDrive Operational

Microsoft Teams Operational

Microsoft Forms Operational

Administration systems Operational

Telephony Operational

SIMS services Operational

Schoolcomms Operational

Room Bookings Operational

Finance system Operational

FinanceHelp Operational

Maintenance Operational

Helpdesk Operational

GeneralAdmin Operational

Impero Operational

Door Access System Operational

Evolve Operational

CPOMS Operational

Intouch Operational

Networking infrastructure Operational

Wireless Operational

Switching and cabling Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

SIMS intermittent issues

Resolved - From SCOmis:
Connections to the Hosted platform have stabilised again. We are continuously monitoring. We apologise for the ongoing issues and the inconvenience this is causing. We are continuing to work with Microsoft with the highest priority.
Sep 23, 14:37 BST

Update - We are continuing to investigate this issue.
Sep 23, 14:37 BST

Investigating - SCOmis have released the following -
"There are intermittent issues connecting to the Hosted platform (SIMS). Users may receive the error that "The 2 computers could not connect in the allotted time" - we are investigating with the highest priority and apologies for the inconvenience caused.
Sep 23, 08:59 BST

Sep 22, 2020

No incidents reported.

Sep 21, 2020

SIMS unavailable

Resolved - SCOmis have stated that SIMS logins should now be working again for all users.
Sep 21, 15:32 BST

Investigating - SIMS is inaccessible again for most users and SCOmis are rebooting servers. They will update when the issue is resolved.
Sep 21, 09:33 BST

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

System maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 23:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 BST

Scheduled - A firewall update will be applied at 11pm tonight which will mean remote connectivity to the College network is not possible during this time. Apologies for any inconvenience.
Sep 16, 09:56 BST

SIMS connectivity issue

Resolved - The issues from Monday and today are being investigated by SCOmis with the highest priority but access is running normally.
Sep 16, 16:13 BST

Monitoring - Message from provider: Our testing is showing that connections are returning to normal and users are now starting to log in successfully. We are continuing to test and monitor.
Sep 16, 10:53 BST

Investigating - There is an issue for some users logging into SIMS. This has been reported and we are awaiting a resolution. I will update when more information is available.
Sep 16, 09:21 BST

Sep 15, 2020

No incidents reported.

Sep 14, 2020

SIMS outage

Resolved - Scomis have identified the issue and are now monitoring to see if it has been fully resolved but you should now be able to connect
Sep 14, 13:20 BST

Update - Scomis have sent an update: the issue is intermittent. They advise that if you can log in and are able to keep the session open (by moving the mouse etc) then you should do so
Sep 14, 11:48 BST

Identified - Scomis have an error at their and nobody can log on to SIMS currently. They are aware and are working to resolve the issue.
Sep 14, 09:47 BST

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.