ICT SERVICES STATUS
All Systems Operational
Common Services Operational
Internet services   Operational
Print and Copy   Operational
College Website   Operational
Parent Evening System   Operational
Moodle   ? Operational
Remote Access System   ? Operational
Central Resources Library   ? Operational
My Documents   ? Operational
Cash loader   ? Operational
Online payments   ? Operational
Office 365 ? Operational
Email   Operational
Office Online   ? Operational
OneDrive   ? Operational
Microsoft Teams   ? Operational
Administration systems ? Operational
Telephony   ? Operational
SIMS services   ? Operational
Schoolcomms   Operational
Room Bookings   Operational
Finance system   ? Operational
FinanceHelp   ? Operational
Maintenance   ? Operational
Helpdesk   ? Operational
GeneralAdmin   ? Operational
Impero   Operational
Door Access System   ? Operational
Evolve   Operational
Networking infrastructure Operational
Wireless   Operational
Switching and cabling   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
SIMS reconnection messages
Resolved - An automated update to the users SIMS client from version 6.08 to 6.10 seems to correctly identify various operating systems and push the client through the correct gateway. There have been no reports of any related issues since the last update, so this is considered resolved.
Nov 8, 11:21 GMT
Monitoring - SCOmis have released the Hosted Application 6.10 update for our network and this should resolve the disconnection issues. SCOmis have also been experiencing some DNS issues today which is unrelated to this, but it caused some connection issues this morning. I will keep the status as orange until we know the fix has worked fully. Please report any further disconnection issues to the helpdesk asap.
Nov 5, 17:44 GMT
Identified - Some staff are getting re-connection messages when using SIMS. I have identified the issue and have reported this to our provider who is investigating further.
Nov 1, 14:27 GMT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Impero issue
Resolved - The Impero fix appears to have worked and there have been no further reports of any issues.
Nov 2, 10:53 GMT
Monitoring - The Impero issue has hopefully been identified and a fix has been done. This fix will be monitored until it's known to be stable so please report any issues to the Helpdesk asap.
Nov 1, 12:31 GMT
Investigating - There is an issue with Impero where the service drops out and computers cannot connect to the server. It is being investigated.
Nov 1, 11:57 GMT
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