ICT SERVICES STATUS
All Systems Operational
Common Services Operational
Internet services Operational
Print and Copy Operational
College Website Operational
Parent Evening System Operational
Moodle ? Operational
Remote Access System ? Operational
Central Resources Library ? Operational
My Documents ? Operational
Cash loader ? Operational
Online payments ? Operational
Audio Visual ? Operational
Office 365 ? Operational
Email Operational
Office Online ? Operational
OneDrive ? Operational
Microsoft Teams ? Operational
Microsoft Forms Operational
Administration systems ? Operational
Telephony ? Operational
SIMS services ? Operational
Schoolcomms Operational
Room Bookings Operational
Finance system ? Operational
FinanceHelp ? Operational
Maintenance ? Operational
Helpdesk ? Operational
GeneralAdmin ? Operational
Impero Operational
Door Access System ? Operational
Evolve Operational
CPOMS Operational
Intouch Operational
Networking infrastructure Operational
Wireless Operational
Switching and cabling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
SIMS scrolling issue
Resolved - SCOmis have run a patch over the weekend from Capita to address this issue. It should be resolved as far as they are concerned. Please check that you can access Contact details as normal again and if not, please email the helpdesk. Thanks
May 18, 15:45 BST
Identified - The latest update from Capita advises that they have developed a patch to resolve the issue, however when testing the patch it caused damage in other areas of SIMS. They are currently working to resolve this so have delayed the release, however have not yet provided a date. Affected users will need to follow the workarounds provided
May 6, 14:35 BST
Investigating - Numerous staff have reported issues with scrolling when in SIMS. This affects gaining full contact details for parents and students. SCOmis have now identified an issue which they are working to resolve.

The following work around is available until Capita have created a patch to resolve the issue -

Running reports for contact information through Reports> Run> Student and search for Contact List with Main Telephone number.

Or: If the contact's name is known use
Focus> Person> Contact and search for the contact there.

I will update this when more is known
Apr 20, 11:07 BST
Microsoft Forms is not accessible
Resolved - Forms should be accessible to all now
May 18, 14:14 BST
Identified - It appears that some users nationwide can access Forms, but the vast majority cannot!
May 18, 11:05 BST
Update - It appears that students cannot access Forms either. I have emailed all students informing them of this in case any assignments contain forms.
May 18, 10:49 BST
Investigating - There seems to be an issue accessing Microsoft Forms in the UK. I am unsure whether any forms that have already been issued are working, but it is a Microsoft issue, so I will update when more is known.
May 18, 10:31 BST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

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