Resolved -
CPOMS have advised that the issue has now been fully resolved
Jan 16, 09:40 GMT
Monitoring -
CPOMS have advised that they are monitoring the situation following the implemented
Following our communication yesterday, we have been continually monitoring and through this we can see that there has been improvement for some customers.
As part of our ongoing efforts to resolve the login issues some of you may have experienced, we want to inform you about an important step we are taking to ensure system stability while we work towards a long-term solution.
We have made the decision to temporarily pause the migration of customers who haven’t yet been able to login via our new authentication method. This should alleviate the login challenges that some users are experiencing.
During this time, we will continue to collaborate closely with our authentication provider to resolve the underlying issue. Once the root cause has been fully addressed, we will provide further communication about our plan to complete the migration.
We are committed to ensuring the highest standards of service reliability and are taking these steps to minimise disruption for all users.
We will continue to keep you informed of our progress. Thank you for your patience and understanding as we work diligently to resolve this matter.
Jan 15, 13:48 GMT
Identified -
Update:
CPOMS have advised that the issue has been identified and a fix is being worked on.
Their web page seems to be logging in and loading normally this morning, however their status page, and support telephone message, is still saying it's unresolved. As the issue was with logging in, if you can, it should be fine to use.
I will update this status as fixed when notification is received that it has been
Jan 15, 09:04 GMT
Update -
UPDATE: The issue remains however, they have advised that continually refreshing the login page "may" eventually resolve the issue and allow you to login:
[Identified] Dear Customer,
Following an update last night, we have been made aware this morning that some of our customers are experiencing issues logging into CPOMS and are unable to get beyond the login and 2FA pages.
Our engineers are working to resolve the issue causing the error page to be presented and have found that continually refreshing will take you to the correct screen. Please rest assured, the system is not down, however access may be intermittent prior to reaching the dashboard.
We will update you as soon as we can. Apologies for all inconvenience.
Many thanks,
The CPOMS Team
Jan 14, 11:32 GMT
Investigating -
Their status page lists an ongoing incident that is preventing logins to CPOMS
Jan 14, 08:54 GMT