We have seen a stable internet/filtering experience for 4 weeks now across all devices, platforms for staff and students. Apologies for the inconveniences caused for such a long period.
Posted Oct 02, 2025 - 15:57 BST
Monitoring
There has been a vast improvement in the performance of the proxy and no issues have been reported regarding the issues experienced. A lot of work was done prior to the summer break which seems to have resolved the issue. The internet request load is still being monitored, but hopefully normality and stability will continue. Thank you for your support with this.
Posted Sep 12, 2025 - 09:46 BST
Update
This issue is still ongoing and although improved, access still randomly drops for 10 minutes, but it is less. The issue seems to be under load, so this activities week has meant no progression at all due to the low numbers using the internet. Again apologies, but it's proving very hard to trace the root causes, as it's not just one element.
Posted Jul 17, 2025 - 13:08 BST
Update
We appear to still be having random outages even after the firewall/filter upgrade - this has again been escalated to the provider and is being treated as a huge priority to get resolved. Apologies for the continued inconvenience.
Posted Jun 27, 2025 - 10:57 BST
Investigating
We are still experiencing sporadic internet outages throughout the school day. The provider is working on a resolution but as yet, the root cause has not been identified. Apologies for the inconvenience to everyone, but please be assured that this is being treated as the highest priority.
Posted Jun 16, 2025 - 14:04 BST
This incident affected: Common Services (Internet services).